Free guides
Free chargeback guides,
for ecom stores.
Three free guides for ecom stores, each on one page here and as a PDF to keep: the chargeback evidence checklist by reason code, Chargebacks 101 (what a chargeback is, what it costs, the deadlines and who decides), and your chargeback ratio explained. Every figure is sourced and dated, and none of them needs an email address.
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The guides
Read each guide here, or download it as a PDF from its page. No email needed.
Chargeback Evidence Checklist by Reason Code (PDF)
What banks look for in each chargeback, by reason code: fraud, not received, not as described, cancelled, credit not processed and duplicate. Free PDF checklist.
PDF, 8 pages, 3.3 MBChargebacks 101 for Ecom: Free Beginner's Guide (PDF)
What a chargeback is, the three losses it costs an ecom store, the two deadlines, who decides (the bank) and what to do when one lands. Free PDF guide.
PDF, 8 pages, 3.4 MBChargeback Ratio Explained: How to Calculate It (PDF)
How to work out your chargeback ratio, why roughly 1% is the line to watch, the published Visa and Mastercard lines, what counts, and how to bring it down.
More free resources
Go deeper on one topic, or work out your own numbers.
Chargebacks 101 learning path
Learn chargebacks step by step: what a chargeback is, the dispute lifecycle, reason codes, evidence, prevention and ratio monitoring, with free guides.
ReferenceChargeback reason codes
Visa, Mastercard, American Express and Discover: what each code means and the evidence that answers it.
CalculatorVisa VAMP ratio calculator
Calculate your Visa VAMP ratio from fraud reports (TC40), disputes (TC15) and settled card-not-present sales, and see it against the Excessive merchant level.
CalculatorChargeback fee calculator
Calculate what chargebacks really cost: fees, lost sales and staff time, your dispute ratio against Visa and Mastercard thresholds, and prevention savings.
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