WooCommerce chargebacks
and WooPayments disputes in one queue

How WooPayments disputes work

When a cardholder disputes a WooPayments charge, the disputed amount and a dispute fee are taken from your balance. The fee varies by country and payment method (see WooCommerce's fees page). The only way to get the disputed amount and the fee back is to challenge the dispute with evidence and win.

• Response window: usually 7 to 21 days after the dispute is filed.
• One submission: once evidence is submitted, there is no way to correct or amend it. WooPayments lets you Save for later until you are ready.
• Bank review: usually 60 to 75 days after you submit.
• Inquiries: pre-dispute requests, mainly from American Express and Discover, can be resolved without an additional fee by sending evidence or issuing a full refund.

What Verdikx connects

Verdikx is a fraud, chargeback and dispute platform for e-commerce and SaaS merchants, built by Verdikx LLC (New Jersey, United States). The WooCommerce connection is in beta: fully built and supported, and we work closely with every merchant who connects it.

• Orders, customers and refunds sync into the same evidence and refund-abuse scoring Verdikx uses for Shopify. In a workspace created on verdikx.com, a Read/Write API key lets Verdikx add two order webhooks so new orders are screened about a minute after checkout; with a read-only key, orders sync (and are screened) every 30 minutes. A WooCommerce store added to a Shopify workspace feeds evidence and refund-abuse scoring but is not screened.
• WooPayments disputes are detected and imported when WooPayments is active on the store, linked to the WooCommerce order they name, and listed in Disputes → Cases beside your other disputes.
• Submission: after reviewing a case, you submit the evidence to WooPayments from Verdikx (packet up to 4.5 MB). WooPayments cases are never auto-submitted by Autopilot; you always click submit yourself.

If your WooCommerce store takes payments through another gateway, such as Stripe or Braintree, connect that processor too so its disputes join the same queue.

Plan and requirements

There are two ways in:

• WooCommerce-only stores: Sign up on verdikx.com, choose WooCommerce on Set up your workspace and pay by card. Your WooCommerce store and its WooPayments disputes are included on every plan (Starter $29, Growth $79, Pro $199 a month; 7-day free trial; yearly saves 20%).
• Shopify stores that also run WooCommerce: add the WooCommerce store to your Shopify workspace on the Pro plan.

Good to know

• There are no fulfillment holds, tags or notes in WooCommerce: verdicts and reasons show in Verdikx, and risk rules run on Shopify orders.
• Shopify's own risk analysis and the checkout IP aren't available for WooCommerce orders, and missing data never counts against a buyer.
• Verdikx does not decide disputes or guarantee outcomes; the cardholder's bank does.
• Verdikx never accepts a dispute for you.

Where WooCommerce disputes land

WooPayments cases sit in the same Disputes → Cases queue as your Shopify Payments and other processor disputes, sorted by deadline and filterable by processor or status. Each case shows the next step (link order, build packet, review and submit), a reason-code playbook and a consistency check, and the contradiction finder can flag records that contradict the cardholder's claim before you send anything.

Good evidence for WooCommerce disputes

The common winners are the same as anywhere: proof of delivery with tracking to the billing or confirmed address for item not received claims, the refund or return record for credit-not-processed claims, and prior undisputed orders from the same customer for friendly fraud. Verdikx pulls these from the synced order, refunds and any connected tracking or helpdesk source, and its playbooks show which items are available, partial or missing for the dispute reason.