Chargeback protection
for health and beauty brands.

Where health and beauty disputes come from

• Replenishment subscriptions. A refill shipped after the customer meant to cancel or skip: Visa 13.2 or Mastercard 4841. See subscription chargebacks.
• Trial offers. Visa requires express consent, a reminder before the first full-price charge and easy online cancellation for free trials and introductory offers.
• Not as described. The product did not deliver the promised result, or caused a reaction: Visa 13.3 or Mastercard 4853. Claims that overstate results can lead to Visa 13.5 Misrepresentation.
• Refund abuse. Serial returns and refund claims on used products. See refund abuse.
• Card-absent fraud. Visa 10.4 and Mastercard 4837.

Supplements and some trial-led beauty offers are often treated as higher risk by acquirers. See high-risk merchants.

The evidence that answers them

Subscription terms as shown at checkout, renewal notices and the cancellation history; delivery scans; the product page and claims as published; your return policy; and messages with the customer.

How Verdikx fits

Verdikx is a fraud, chargeback and dispute platform for e-commerce and SaaS merchants, built by Verdikx LLC (New Jersey, United States).

• Subscription evidence (Growth and Pro, beta). Recharge and Skio subscription starts, skips, cancellations and charges attach to cases, and you can paste the subscription terms customers saw.
• Evidence on every order (every plan, from Starter, $29/month). Tracking numbers, store policies, customer messages and checkout facts are saved as they happen. Carrier delivery scans are checked automatically, with no carrier login.
• Contradiction finder (every plan). Puts records that disprove the claim first, such as a message confirming receipt, and checks when the customer first asked to cancel. See the contradiction finder.
• Returns-abuse scoring (Growth). Return requests get approve, review or decline-recommended with reasons such as serial returns and refund history. Loop Returns (beta) brings returns in as evidence.
• Order screening (Growth). Risk scores with plain-English reasons and automatic holds on high-risk Shopify orders.

Where Verdikx does not fit

• It does not review your product claims, labels or regulatory compliance.
• It does not run your subscription billing or send renewal reminders; your subscription app does that.
• Card-network pre-dispute alerts (Visa RDR and Mastercard Ethoca) are coming soon, not available today.
• It does not guarantee outcomes. Issuers and card networks decide disputes.