Verdikx vs Chargebacks911 at a glance
| Feature | Verdikx | Chargebacks911 |
|---|---|---|
| Fraud screening before fulfillment | Yes, on Growth and up: after the order is placed and before it ships (Verdikx never blocks checkout), a 0 to 100 risk score with plain-English reasons on new Shopify orders, IP intelligence, a storefront device pixel, blocklists and Verdikx Network history; High-risk orders are held for your review, and custom risk rules are on Pro | Not publicly stated |
| Who decides on a risky order | You do. Verdikx scores the order and explains why, holds High-risk orders for your review (on by default) and runs rules you write on Pro. Verdikx never cancels an order on its own. With order screening (Growth and up), it holds risky Shopify orders and orders from customers you block, and you decide whether to cancel. Autopilot never accepts a dispute | Not publicly stated |
| Shared merchant network | Opt-in Verdikx Network (new, so signals are few at first): stores that join share chargeback and refund-abuse outcomes as keyed one-way hashes (HMAC-SHA256), never raw customer data; a shopper is flagged only once three other participating merchant accounts report them, and your decisions and blocklists are never shared | Not publicly stated |
| Chargeback management | Yes: an evidence record for every order, AI-assisted drafts and submission for Shopify Payments and Stripe (live), more processors in beta, and chargebacks from any processor or bank by email or CSV | "Partnership: Full-Service Dispute Management": prevention, representment and reporting under its Reduce, Recover and Repair framework[1] |
| Returns and refund abuse | Yes, on Growth and up: refund-abuse scores, customer risk profiles and return-request recommendations (approve, review or decline-recommended) with reasons | Not publicly stated |
| Pricing model | Flat subscription (billed through Shopify for Shopify stores, by card for others): Starter $29, Growth $79, Pro $199 a month, yearly saves 20%. Not a percentage of recovered chargebacks or of order value: Verdikx takes no cut of what you win back | No prices on its website; sold by demo or phone[1] |
| Who it is for | Online merchants: Shopify stores, other platforms and processor-only businesses | Merchants, plus solutions for issuers and acquirers[1] |
| Guarantee | No outcome guarantee and no chargeback reimbursement: banks and card networks decide disputes, and the merchant keeps fraud liability | Its website uses the phrase "Performance Guarantee"[1] |
| Store platforms | Shopify app for Shopify stores; WooCommerce (beta) and processor-only workspaces created on verdikx.com and paid by card. BigCommerce, Wix, Squarespace, Magento 2, commercetools, VTEX and Miva connect directly (beta); marketplaces such as Amazon, eBay and Etsy coming soon | Not publicly stated |
| Payment processors | Shopify Payments and Stripe live; Braintree, Adyen, Checkout.com, Authorize.net, Klarna and Afterpay in beta; PayPal and Square coming soon; chargeback notices from any processor or bank by email or CSV | Not publicly stated |
| Automation and control | Autopilot on Growth and up: automatic drafts, and opt-in auto-submission only inside merchant-set limits, by default 48 hours before the deadline. Verdikx never cancels an order on its own. With order screening (Growth and up), it holds risky Shopify orders and orders from customers you block, and you decide whether to cancel. Autopilot never accepts a dispute | Full-service: disputes are managed as a partnership[1] |
| AI-written dispute responses | AI-assisted drafts the merchant can review and edit, and an AI claim check that sets the cardholder's claim against the store's records: AI drafts and the AI claim check for 10 cases a month on Starter (one shared count), unlimited AI drafts and AI claim checks (fair use) on Growth and Pro | Not publicly stated |
| Card-network alerts (RDR, Ethoca) | Stripe early fraud warnings with auto-refund policies (live, Growth and up); Visa RDR and Mastercard Ethoca alerts coming soon | Not publicly stated |
| Free trial | 7-day free trial on every plan | Not publicly stated |
| Contract | Monthly or yearly plan through Shopify Billing for Shopify stores; cancel anytime | Not publicly stated |
The short version
Verdikx is a fraud, chargeback and dispute platform for e-commerce and SaaS merchants, made by Verdikx LLC (New Jersey, United States). It installs as a Shopify app, screens new orders for fraud, keeps an evidence record for every order, prepares dispute responses across payment processors and flags returns abuse, on a flat subscription.
Chargebacks911's website describes "Partnership: Full-Service Dispute Management", organised as Reduce, Recover and Repair and covering prevention, representment and reporting, with solutions for issuers and acquirers as well as merchants. It lists no prices: visitors schedule a demo or call to speak with an expert. The site uses the phrase "Performance Guarantee".
These are two ways to handle disputes. A full-service partner runs your dispute work with its own team, on terms agreed with you. Verdikx is software you run yourself at a published price: it screens orders before they ship, keeps an evidence record for every order, drafts responses with AI for you to review, and reviews returns for abuse; Autopilot submits only inside limits you set, where the processor allows it.
How to choose
- Decide who should do the work. If you want a team to manage disputes for you, a full-service partner fits. If you want to keep the decisions and see every response, software fits.
- Compare the full cost. Ask for a quote and compare it with a flat plan on the pricing page.
- Check who the tool is built for. Issuers and acquirers need different tools from merchants; Verdikx is built for merchants.
- Check your stack. Confirm your storefront and every processor are supported, and at what maturity, on Connections.
When Chargebacks911 is the better choice
- You want a full-service, managed team to run your disputes.
- You are an issuer or an acquirer: Chargebacks911 lists solutions for both, and Verdikx is built for merchants.
- You prefer a partnership with terms agreed on a call or demo.
When Verdikx is the better choice
- You want a published, flat price you can start on yourself, with a 7-day free trial and no sales call, and no share of what you win back.
- You want order screening before you ship and returns-abuse checks in the same subscription as dispute responses, with plain-English reasons for every risk score.
- You want to stay in control: nothing is submitted unless you confirm it or have turned on Autopilot rules. Verdikx never cancels an order on its own. With order screening (Growth and up), it holds risky Shopify orders and orders from customers you block, and you decide whether to cancel. Autopilot never accepts a dispute.
- You take chargebacks from several processors and want them in one inbox, including notices forwarded by email or uploaded as CSV.
Verdikx does not guarantee dispute outcomes: banks and card networks decide disputes.
Frequently asked questions
How much does Chargebacks911 cost?
Chargebacks911's website lists no prices; it offers a demo or a call with an expert. Verdikx publishes its prices: Starter $29, Growth $79 and Pro $199 a month, with yearly billing saving 20% and a 7-day free trial, and no share of what you win back.
What is the difference between Chargebacks911 and Verdikx?
Chargebacks911 describes full-service dispute management under its Reduce, Recover and Repair framework, for merchants, issuers and acquirers. Verdikx is self-serve software for merchants: it screens orders before they ship with explained risk reasons, builds dispute evidence and AI-assisted drafts you review, and flags returns abuse, on a flat subscription.
Does Verdikx offer a guarantee like Chargebacks911?
No. Chargebacks911's website uses the phrase "Performance Guarantee". Verdikx does not guarantee dispute outcomes, because banks and card networks decide disputes. It keeps pricing flat and offers a 7-day free trial so you can see the evidence and drafts it produces for your own orders before paying.
See it on your own orders.
Install on Shopify, or create a workspace for WooCommerce, another platform or your processors, and get your first verdicts in minutes. 7-day free trial, no percentage of what you win.
Sources
- Chargebacks911 homepage (checked October 14, 2026)
Last reviewed by Verdikx Research.