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Short, step-by-step guides for every part of Verdikx. Already signed in? Click Ask Verdikx in the app and it will take you straight to the right button.
Getting started
Install Verdikx, connect your store and find your way around.
Connections
Payment processors, email forwarding, CSV imports, helpdesks and more.
All 15 articles →Disputes & evidence
Cases, evidence packets, AI drafts and submitting responses.
- How disputes and cases work
- Link a dispute to its Shopify order
- Build, preview and download an evidence packet
- Draft a response with AI
- Submit a dispute response
Autopilot
Let Verdikx draft and submit inside the limits you set, where the processor allows it.
Fraud prevention
Order screening, risk rules, holds, pre-dispute alerts and the Verdikx Network.
- Order screening and verdicts
- Change screening settings and score thresholds
- Create risk rules and use templates
- Test a risk rule on past orders
- Review held or flagged orders that stayed clean
Returns & customers
Return recommendations, blocking customers and cancelling risky orders.
Results & notifications
Win rate, recovered revenue, CSV exports and email alerts.
API & integrations
API keys, webhooks and Zapier.
Account & billing
Plans, security, stores, your data and uninstalling.
- Plans, prices and the free trial
- Upgrade, downgrade or cancel your plan
- Sign in, passwords and two-factor sign-in
- Switch, change or add stores
- Store policies and business details for packets
Troubleshooting & FAQ
Fixes for common messages and answers to common questions.
- Automatic order capture shows “not subscribed”
- “This Shopify store belongs to another Verdikx login”
- Why is some evidence missing?
- Why can't I submit yet?
- AI drafting isn't available
Stop the next chargeback before it starts.
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