Verdikx vs Chargeback Gurus at a glance
| Feature | Verdikx | Chargeback Gurus |
|---|---|---|
| Fraud screening before fulfillment | Yes, on Growth and up: after the order is placed and before it ships (Verdikx never blocks checkout), a 0 to 100 risk score with plain-English reasons on new Shopify orders, IP intelligence, a storefront device pixel, blocklists and Verdikx Network history; High-risk orders are held for your review, and custom risk rules are on Pro | Dispute Prevention lists "Order Intelligence"; how and when it reviews orders is not publicly stated[1] |
| Who decides on a risky order | You do. Verdikx scores the order and explains why, holds High-risk orders for your review (on by default) and runs rules you write on Pro. Verdikx never cancels an order on its own. With order screening (Growth and up), it holds risky Shopify orders and orders from customers you block, and you decide whether to cancel. Autopilot never accepts a dispute | Not publicly stated |
| Shared merchant network | Opt-in Verdikx Network (new, so signals are few at first): stores that join share chargeback and refund-abuse outcomes as keyed one-way hashes (HMAC-SHA256), never raw customer data; a shopper is flagged only once three other participating merchant accounts report them, and your decisions and blocklists are never shared | Not publicly stated |
| Chargeback management | Yes: an evidence record for every order, AI-assisted drafts and submission for Shopify Payments and Stripe (live), more processors in beta, and chargebacks from any processor or bank by email or CSV | Dispute Representment ("Smart Representment"), with industry-specific strategies from its experts[1] |
| Returns and refund abuse | Yes, on Growth and up: refund-abuse scores, customer risk profiles and return-request recommendations (approve, review or decline-recommended) with reasons | Not publicly stated |
| Pricing model | Flat subscription (billed through Shopify for Shopify stores, by card for others): Starter $29, Growth $79, Pro $199 a month, yearly saves 20%. Not a percentage of recovered chargebacks or of order value: Verdikx takes no cut of what you win back | No pricing on its website; "Get Started" leads to scheduling a demo[1] |
| Guarantee | No outcome guarantee and no chargeback reimbursement: banks and card networks decide disputes, and the merchant keeps fraud liability | Not publicly stated |
| Dispute analytics | Dispute breakdowns by card network and type, with chargeback-ratio alerts, on every plan; chargeback insights with PDF and CSV reports from Growth | Dispute Analytics[1] |
| Store platforms | Shopify app for Shopify stores; WooCommerce (beta) and processor-only workspaces created on verdikx.com and paid by card. BigCommerce, Wix, Squarespace, Magento 2, commercetools, VTEX and Miva connect directly (beta); marketplaces such as Amazon, eBay and Etsy coming soon | Not publicly stated |
| Payment processors | Shopify Payments and Stripe live; Braintree, Adyen, Checkout.com, Authorize.net, Klarna and Afterpay in beta; PayPal and Square coming soon; chargeback notices from any processor or bank by email or CSV | Not publicly stated |
| Automation and control | Autopilot on Growth and up: automatic drafts, and opt-in auto-submission only inside merchant-set limits, by default 48 hours before the deadline. Verdikx never cancels an order on its own. With order screening (Growth and up), it holds risky Shopify orders and orders from customers you block, and you decide whether to cancel. Autopilot never accepts a dispute | Not publicly stated |
| AI-written dispute responses | AI-assisted drafts the merchant can review and edit, and an AI claim check that sets the cardholder's claim against the store's records: AI drafts and the AI claim check for 10 cases a month on Starter (one shared count), unlimited AI drafts and AI claim checks (fair use) on Growth and Pro | Not publicly stated |
| Prevention alerts | Stripe early fraud warnings with auto-refund policies (live, Growth and up); Visa RDR and Mastercard Ethoca alerts coming soon | "Smart Prevention Alerts" under Dispute Prevention[1] |
| Free trial | 7-day free trial on every plan | Not publicly stated |
| Contract | Monthly or yearly plan through Shopify Billing for Shopify stores; cancel anytime | Not publicly stated |
The short version
Verdikx is a fraud, chargeback and dispute platform for e-commerce and SaaS merchants, made by Verdikx LLC (New Jersey, United States). It installs as a Shopify app, screens new orders for fraud, keeps an evidence record for every order, prepares dispute responses across payment processors and flags returns abuse, on a flat subscription.
Chargeback Gurus' website lists three areas: Dispute Prevention ("Smart Prevention Alerts" and "Order Intelligence"), Dispute Representment ("Smart Representment") and Dispute Analytics, with industry-specific strategies from its experts. It shows no pricing; "Get Started" leads to scheduling a demo.
The difference is who sets the strategy and how it is priced. Chargeback Gurus describes strategies its experts shape for your industry. Verdikx is self-serve software at a published price: it screens orders before they ship with explained risk reasons, keeps an evidence record for every order, drafts responses with AI for you to review, and reviews returns for abuse.
How to choose
- Decide who should set your dispute strategy. If you want experts to shape it for your industry, an expert-led service fits. If you want to see every response and decide yourself, software fits.
- Ask for pricing and compare. Chargeback Gurus shows no prices on its website; compare any quote with a flat plan on the pricing page.
- Ask about alerts. Chargeback Gurus lists Smart Prevention Alerts; Verdikx's Visa RDR and Mastercard Ethoca alerts are coming soon.
- Check your stack. Confirm your storefront and every processor are supported, and at what maturity, on Connections.
When Chargeback Gurus is the better choice
- You want expert-led, industry-specific dispute strategy rather than running software yourself.
- You want prevention alerts today: Chargeback Gurus lists Smart Prevention Alerts, while Verdikx's Visa RDR and Mastercard Ethoca alerts are coming soon.
When Verdikx is the better choice
- You want a published, flat price you can start on yourself, with a 7-day free trial and no sales call, and no share of what you win back.
- You want order screening before you ship and returns-abuse checks in the same subscription as dispute responses, with plain-English reasons for every risk score.
- You want to stay in control: nothing is submitted unless you confirm it or have turned on Autopilot rules. Verdikx never cancels an order on its own. With order screening (Growth and up), it holds risky Shopify orders and orders from customers you block, and you decide whether to cancel. Autopilot never accepts a dispute.
- You take chargebacks from several processors and want them in one inbox, including notices forwarded by email or uploaded as CSV.
Verdikx does not guarantee dispute outcomes: banks and card networks decide disputes.
Frequently asked questions
How much does Chargeback Gurus cost?
Chargeback Gurus' website shows no pricing, and its "Get Started" button leads to scheduling a demo, so its pricing model is not publicly stated. Verdikx publishes its prices: Starter $29, Growth $79 and Pro $199 a month, with yearly billing saving 20% and a 7-day free trial, and no share of what you win back.
What is the difference between Chargeback Gurus and Verdikx?
Chargeback Gurus describes expert-led dispute prevention, representment and analytics, with strategies for each industry. Verdikx is self-serve software: it screens orders before they ship with explained risk reasons, builds dispute evidence and AI-assisted drafts you review, and flags returns abuse, on a flat subscription you can start yourself.
Does Verdikx have prevention alerts like Chargeback Gurus?
Not for card networks yet: Visa RDR and Mastercard Ethoca alerts are coming soon to Verdikx. Today Verdikx brings Stripe early fraud warnings into one inbox and can refund them automatically under policies you set, on the Growth and Pro plans. Chargeback Gurus lists Smart Prevention Alerts under Dispute Prevention.
See it on your own orders.
Install on Shopify, or create a workspace for WooCommerce, another platform or your processors, and get your first verdicts in minutes. 7-day free trial, no percentage of what you win.
Sources
- Chargeback Gurus homepage (checked October 14, 2026)
Last reviewed by Verdikx Research.