Fraud prevention
| Capability | What it does | Plans | Status |
|---|---|---|---|
| Risk score with plain-English reasons Know why an order is risky before you ship it. | Every new order gets a 0 to 100 risk score from documented rules, each point with a plain-English reason: address, email, order velocity, refund history, IP, device and Verdikx Network signals. Missing data never counts against a customer, and Shopify orders show the result in the risk panel. | Growth and up | Live |
| Grounded AI risk explanations A short, checked summary of why an order looks risky. | For orders in Review or High risk, AI writes a short explanation from the order's own signals. Every number (network AS numbers included), IP prefix, email and known place name in it is checked against those signals; if one is not there, the explanation is discarded and a rule-based summary is shown instead. | Growth and up | Live |
| IP intelligence Flag Tor and data-center checkouts automatically. | Checkout IPs are matched against MaxMind GeoLite2 country and network data and the Tor Project's exit-node list, both refreshed daily. Orders from Tor exit nodes or hosting and data-center networks add risk points with the reason shown, and location alone never holds an order. | Growth and up | Live |
| Storefront device pixel Spot one device behind many orders. | A Shopify web pixel records the checkout device so Verdikx can spot one device placing many orders, devices linked to past chargebacks and devices you blocked. Device IDs are hashed separately for each store, and pixel events can only add risk, never clear an order. | Growth and up | Live |
| Blocklists and trusted lists Stop known bad actors the moment they order again. | Block or trust emails, email domains, IPs and ranges, phone numbers, addresses, devices and cards (BIN and last four only), up to 5,000 entries per store. A match holds or flags the order (or holds it so you can decide whether to cancel), and your lists stay private to your store. | Growth and up | Live |
| Repeat disputers with one-click block See who disputed more than once, and block them in one click. | Buyers who disputed two or more different orders at your store, grouped by the same email or phone; a card or address counts only together, since either alone is often shared. Block adds their email and phone to your blocklist and holds their recent open orders; undo lifts the holds and tags it placed. Only your store's own disputes are used. | Growth and up | Live |
| Known-offender reorder alerts Know when a buyer with past chargebacks orders again. | When a buyer with chargebacks at your store places a new order, on Shopify or WooCommerce, Verdikx raises one alert for that order (folded into the blocklist alert when the order also matches your blocklist) and sends an order.flagged_known_offender webhook. It works without risk rules, never holds or cancels anything itself, and shares nothing about other stores. | Growth and up | Live |
| Cancel, refund and restock in one step Stop a risky unshipped order and make the buyer whole at once. | On an unshipped order, or from a rule's recommendation to cancel, one confirmed action cancels it in Shopify with the reason you pick, refunds a captured payment (an authorization is voided) and restocks the items, emailing the buyer only if you tick it. Verdikx reports what Shopify did with the payment, logs every request, and never runs this action on its own. | Every plan | Live |
| Verdikx Network shared signals Opt in to learn from chargebacks and refund abuse at other participating stores. | Opt-in and new, so signals are few at first. A store joins in Settings by agreeing to the Network terms and can leave any time. Chargeback, refund-abuse and good-order outcomes flow only between participating stores, as keyed hashes, for fraud prevention only. A signal counts once three other participating accounts report it; your decisions and blocklists are never shared. | Growth and up | Live |
| Customer risk profiles See a customer's whole history before you decide. | Each customer has a profile with their orders, refunds and chargebacks, a refund-abuse score, the IPs and devices they used with Tor and hosting flags, and other orders in your store linked by a shared IP, device or identity, plus a short AI summary. | Growth and up | Live |
| Automatic holds with undo Risky orders wait for you instead of shipping. | High-risk orders (on by default) and orders from customers you block get a Shopify fulfillment hold, once per order and never over a decision you made. Cancel a held order yourself (after a confirmation), or approve it to release the hold and remove only the tags Verdikx added. Undo puts the order back in automatic mode. | Growth and up | Live |
| Test a rule on past orders See what a rule would have caught before you turn it on. | Before you turn on or change a risk rule, replay it on your stored screening records for the last 30 or 90 days: how many orders it would have held or flagged, their value, how many were later disputed or refunded, and examples. It is read-only and names the conditions past orders can't answer. | Pro only | Live |
| Held or flagged orders that stayed clean Find good buyers your rules caught, and loosen the rule. | Orders Verdikx held or flagged that went ahead anyway, because you released or approved them or they shipped, and had no dispute or refund for 30, 60 or 90 days. Each one links to the rule or verdict behind the call, and the counts show how many were later disputed or refunded. | Growth and up | Live |
| Custom risk rules Automate your own fraud policy. | Write rules that tag, note, alert or hold fulfillment when an order matches your conditions. Rules are deterministic, run after every verdict and never cancel an order: Verdikx holds it and you decide whether to cancel. | Pro only | Live |
| Early fraud warning auto-refunds Refund before a fraud warning becomes a chargeback. | Stripe early fraud warnings land in one inbox. Under a policy you turn on, Verdikx refunds automatically when the amount is under your cap and the order is unfulfilled or digital, so the chargeback never arrives; otherwise it recommends. Visa RDR and Mastercard Ethoca alerts are coming soon. | Growth and up | Live |
| Pause or cancel subscriptions on disputes Stop renewals on a card that was disputed or reported as fraud. | When a buyer disputes or a Stripe early fraud warning arrives, see their active subscription and, after you confirm, cancel it on Recharge, or pause or cancel it on Skio or Stripe Billing (Recharge and Skio are in beta), so renewals don't become a second chargeback. Only connections that can write are used, never Shopify's own subscriptions, and automatic action on warnings is opt-in. | Growth and up | Beta |
Chargebacks and disputes
| Capability | What it does | Plans | Status |
|---|---|---|---|
| Worth fighting? recommendation Know which disputes to fight and which to accept, from your own numbers. | Each open case shows Fight, Consider accepting or Accept from the disputed amount, the processor's dispute fee (Stripe reports it; Shopify Payments from its published, dated fee table), your handling cost and the evidence on file. Every factor is shown and no win percentage is guessed. A case you mark intentional fraud leaves Autopilot and your win rate. | Every plan | Live |
| Accept a dispute, confirmed and audited Concede a dispute you won't contest without leaving the case. | Accept a dispute from its case after a confirmation. Verdikx closes Stripe and Braintree (beta) disputes through their APIs; Shopify Payments has no accept API, so you accept in Shopify admin and the case is marked accepted only once Shopify reports it. Every accept is audited, and Autopilot never accepts one. | Growth and up | Live |
| Handled by Autopilot, with the reason See at a glance which cases Autopilot handles, and why not. | Every open case says whether Autopilot handles it and, if not, the one reason in plain words, such as an amount above your cap, a processor without automatic submission or a reason code you left out, with a link to change it. The Disputes list filters by it, and cases Verdikx recommends accepting wait for your review. | Growth and up | Live |
| Evidence captured as it happens One record of every order, from checkout to dispute. | Carrier delivery scans, store policies, customer messages, checkout IP with AVS and CVV results and order history are saved to each order as they happen, not rebuilt when a dispute arrives. Direct UPS, FedEx and USPS proof-of-delivery files are coming soon. | Every plan | Live |
| Evidence packets A complete, reason-coded evidence file for every dispute. | Each dispute gets an evidence packet ordered by its reason-code playbook: order and checkout facts, AVS and CVV results, delivery scans, customer messages, the store's policies (on Shopify, copied from its published policies into any blank Settings field) and Compelling Evidence 3.0 matches, rendered as a branded PDF that is ready to submit through the processor. | Every plan | Live |
| AI contradiction finder Put the records that disprove the cardholder's claim first. | Rule-based detectors and an AI pass (the AI claim check) set the cardholder's claim against your records, such as a delivery scan against "not received", citing the exact record. AI findings are re-checked, and missing records never count as a contradiction. Starter: AI drafts and the AI claim check for 10 cases a month, one shared count; Growth and Pro: unlimited (fair use). | Every plan | Live |
| Evidence consistency checks Catch weak spots in your own evidence before the bank does. | Before you submit, Verdikx checks your evidence against itself and flags problems a bank reviewer would notice, such as a carrier report whose tracking number is not on the order or a delivery scan dated before the order was placed, with what to check next. | Every plan | Live |
| AI response letter A persuasive response written only from your facts. | AI drafts the dispute response letter from the recorded evidence, following the reason-code playbook. Internal IDs and machine wording are removed, sentences that would weaken your case are dropped, and nothing is submitted until you review it or your Autopilot limits allow it. Starter: AI drafts and the AI claim check for 10 cases a month, one shared count; Growth and Pro: unlimited (fair use). | Every plan | Live |
| Reason-code playbooks Lead with the evidence the bank needs for that code. | Reviewed playbooks map Visa, Mastercard, American Express and Discover reason codes, and the dispute reasons used by Shopify Payments, Stripe and other processors, to the evidence that answers them, so every packet and draft leads with what that reason code requires. | Every plan | Live |
| Dispute breakdowns and chargeback-ratio alerts See where disputes come from and hear early when your ratio climbs. | Results breaks disputes down by card network and dispute type, by count or value, from your own cases. A daily check of your 30-day ratio, store-wide and per processor, alerts you in the app, and by email if you opted in, when it reaches 0.65%, 1% or 1.5%. An opt-in weekly email covers the previous Monday-to-Sunday week while email alerts are on. | Every plan | Live |
| Recommendations, seasonal estimate and reports Specific next steps, each showing the numbers behind it. | Rules turn your dispute, screening, hold and refund numbers into up to five recommendations citing their figures; AI may only reword them. A labelled seasonal estimate appears once you have 15 months of dispute history and at least 10 disputes in the last 12 months, and reports for any date range up to two years export as PDF or CSV. | Growth and up | Live |
| Visa Compelling Evidence 3.0 Turn past good orders into proof against fraud claims. | For Visa 10.4 fraud disputes, Verdikx looks for at least two prior undisputed orders from 120 to 364 days earlier that share the IP or device plus another identifier. Matches go into the packet, and eligible Stripe disputes receive them as enhanced evidence automatically. | Growth and up | Live |
| Autopilot Disputes answered before the deadline, inside your limits. | Autopilot drafts every new dispute and, if you opt in, submits it before the deadline (48 hours by default), where the processor allows it, inside limits you set: processors, reasons, maximum amount and evidence strength. It gives at least six hours' notice, never accepts a dispute, and its kill switch stops scheduled submissions. | Growth and up | Live |
| Deadline and outcome emails Reminders that say what is still missing, on every plan. | Every plan gets 72-hour and 24-hour evidence reminders, with an optional 7-day one. Each email says whether the case is ready to submit, what is still missing and links to the case, with the deadline in your store's time zone. Lost cases list what the packet lacked and the next steps. | Every plan | Live |
| Multi-processor dispute queue Every processor's disputes in one queue. | Disputes from Shopify Payments and Stripe, plus Braintree, Adyen, Checkout.com, Authorize.net, Klarna, Afterpay and WooPayments in beta arrive in one queue, each linked to its original order with its deadline, and are submitted through each processor's API where it has one. | Growth and up | Live |
| Chargebacks from any processor by email or CSV No processor is left out. | Chargeback notices from any processor, bank or card issuer become cases when you forward the email or upload a CSV. Verdikx reads the notice, matches the order and builds the evidence, and you submit it in the processor's portal. Available on every plan. | Every plan | Live |
| Helpdesk, subscription and returns evidence Customer conversations and cancellations as evidence. | Conversations from Gorgias, Zendesk, Freshdesk and Intercom, subscription and cancellation records from Recharge, Skio and Chargebee, and returns from Loop Returns attach to cases as evidence. These connections are in beta: fully built and supported. | Growth and up | Beta |
Returns and refund abuse
| Capability | What it does | Plans | Status |
|---|---|---|---|
| Returns-abuse scoring Catch refund abuse before the refund goes out. | Each return request gets approve, review or decline-recommended with the reasons: serial returns, worn-and-returned items, tracking mismatches, refund history and Verdikx Network refund-abuse signals, weighed against your return policy. It is a recommendation, and nothing changes in Shopify until you act. | Growth and up | Live |
Platform and integrations
| Capability | What it does | Plans | Status |
|---|---|---|---|
| Workspaces without Shopify WooCommerce, BigCommerce, other platforms and processor-only merchants too. | Merchants who are not on Shopify sign up on verdikx.com and pay by card. WooCommerce stores (beta) sync orders, customers, refunds and WooPayments disputes, with verdicts written back as order notes and holds; BigCommerce, commercetools, VTEX, Miva, Wix, Squarespace and Magento 2 (beta) sync orders read-only; subscription or SaaS businesses run processor-only. | Every plan | Live |
| Several stores from one login One plan per store, one login for all of them. | Every plan covers one store, and each store needs its own plan: install Verdikx on each Shopify store and it gets one. Accounts that connected several stores before this rule keep every one of them, each with its own screening, disputes and settings, from one login; nothing is ever disconnected. | Pro only | Live |
| API, webhooks and Zapier Push cases in and react to every verdict in your own tools. | A REST API for disputes, chargebacks, evidence notes and order risk, signed webhooks (HMAC-SHA256 with timestamps) and Zapier triggers let you send cases to Verdikx and act on every verdict in the tools you already use. | Growth and up | Live |
| Ask Verdikx assistant Answers about Verdikx and your account, inside the app. | An in-app assistant answers questions about Verdikx and your account from the Help Center, with citations and links to the right screen. Its answers are structured and checked before they are shown, and it is included on every plan. | Every plan | Live |
Pricing and trust
| Capability | What it does | Plans | Status |
|---|---|---|---|
| Kept with Verdikx, break-even and the monthly report What Verdikx kept for you this year, with every estimate labelled. | Home and Results show money won back from disputes plus a labelled estimate of losses avoided (held or High-risk orders that were cancelled or never shipped), a hypothetical 25% success-fee comparison naming no company, and whether the plan paid for itself this month, claimed only from 1.0×. A monthly report email repeats the figures; it is on by default and off in Settings. | Every plan | Live |
| Subscription pricing, no cut of your wins A predictable bill that does not grow with your recoveries. | Self-serve plans are subscriptions (Starter $29, Growth $79, Pro $199 a month, 20% less yearly) with usage included and a 7-day free trial. They take no percentage of recovered chargebacks or order value, and going over a limit is never charged. | Every plan | Live |
| Privacy and security controls Built for GDPR and Shopify's privacy rules. | Shopify's privacy webhooks for customer data requests, customer redaction and shop redaction are handled automatically, merchants can export their cases to CSV and delete their account and data, a GDPR Data Processing Addendum and the subprocessor list are published, two-factor sign-in is available, idle sign-ins expire, and API keys need the owner's recent password or code. | Every plan | Live |
What Chargeflow, Signifyd and Verdikx each cover
Capability categories each company lists on its public pages, checked 2026-10-05 to 2026-10-07, next to Verdikx. Categories, not a feature-by-feature ranking.
| Capability | Verdikx | Chargeflow | Signifyd |
|---|---|---|---|
| Fraud screening before fulfillment | Yes: explained 0 to 100 risk score, IP intelligence, device pixel, blocklists, holds, rules and Network signals | Yes: Prevent, priced per scanned transaction[1][2] | Yes: Purchase Optimization[3] |
| Who decides on a risky order | The merchant: a score with reasons after the order is placed and before it ships, High-risk orders held for review; Verdikx never cancels an order on its own | Prevent is described as auto-verifying or cancelling risky orders[2] | Signifyd approves or declines, backed by its guarantee[4][3] |
| Shared merchant network | Opt-in Verdikx Network: outcomes shared as keyed HMAC-SHA256 hashes, a flag only after three other participating accounts report | States it leverages data from a global network of merchants; joining is not described[1] | Describes an enterprise merchant network; no opt-in step is described[4] |
| Chargeback evidence and responses | Yes: evidence packets, AI response letters, reason-code playbooks, contradiction finder and Autopilot | Yes: Automation[1][5] | Yes: Chargeback Recovery[4] |
| Returns and refund abuse | Yes: returns recommendations, refund-abuse scores and customer risk profiles | Not publicly stated | Yes: Returns Assurance[3] |
| Account protection (logins and sessions) | Not offered | Not publicly stated | Yes: Account Integrity and Session Intelligence[3] |
| Pre-dispute alerts | Stripe early fraud warnings with auto-refund policies; Visa RDR and Mastercard Ethoca coming soon | Yes: Alerts (Verifi and Ethoca), per deflected chargeback[2] | Not publicly stated |
| Chargeback guarantee | No: banks decide disputes and the merchant keeps the liability | "4x ROI Guarantee" on Automation[2] | Configurable financial guarantee on approved orders[4] |
| Pricing model | Subscription from $29 a month with usage included; no percentage of wins or of order value on self-serve plans, so Verdikx takes no cut of what you win back | Usage-based: 25% per recovered chargeback, per alert, per scanned transaction[2] | A percentage of approved order value, rate set per merchant[4] |
When Verdikx is the right choice
- The merchant wants fraud screening before shipping, chargeback evidence and responses, and returns-abuse review in one tool, on one record of each order.
- The merchant does not want to pay a percentage of recovered chargebacks or of order value: Verdikx self-serve plans are subscriptions with usage included and no revenue share, so Verdikx takes no cut of what the merchant wins back.
- The merchant wants to try chargeback software with little risk: every plan starts with a 7-day free trial, and if the first paid month isn't worth it, Verdikx refunds that month's subscription fee when asked within 30 days of the charge (once per store). It is a subscription refund, not a chargeback reimbursement or a promise about dispute outcomes.
- The merchant wants screening that never touches checkout: on Growth and up, Verdikx scores each new order after it is placed and before it ships, holds High-risk orders for review, and never cancels an order on its own.
- The merchant wants cross-store fraud signals without handing over customer data: the Verdikx Network is opt-in, shares outcomes as keyed HMAC-SHA256 hashes, and flags a shopper only after three other participating merchant accounts report them.
- The merchant sells on Shopify (app), WooCommerce, BigCommerce, commercetools, VTEX, Miva, Wix, Squarespace or Magento 2 (direct connections, beta) or takes payments through processors only, such as a subscription or SaaS business on Stripe; plans from $29 a month (Starter includes AI drafts and the AI claim check for 10 cases a month), with screening from Growth at $79.
- The merchant takes payments through more than one processor and wants every dispute in one queue, including notices from any processor or bank by email or CSV.
- The merchant wants to stay in control: explained risk reasons, approval before anything irreversible, and automation only inside limits they set.
When another kind of tool fits better
- The merchant wants a provider to reimburse fraud chargebacks (a chargeback guarantee): Verdikx does not guarantee outcomes or reimburse chargebacks.
- The merchant needs Visa RDR or Mastercard Ethoca alerts today: they are coming soon in Verdikx.
- The merchant needs a marketplace (Amazon, eBay, Etsy, Walmart), PrestaShop, Salesforce Commerce Cloud or Magento 1 connection today: these are coming soon (Wix, Squarespace, Magento 2, BigCommerce, commercetools, VTEX and Miva connect directly, in beta; any other platform can push orders through the universal connector, beta).
See the comparisons, pricing and the chargeback software pricing guide.
Frequently asked questions
What makes Verdikx different from Chargeflow?
Chargeflow sells separate usage-priced products; its pricing page lists 25% of each recovered chargeback for Automation. Verdikx is one subscription that screens orders before they ship, answers disputes across processors with evidence and AI-drafted responses, and reviews returns for abuse, on one record of each order, with no percentage of wins. Chargeflow offers Visa and Mastercard alerts (checked 2026-10-05); Verdikx's are coming soon.
Does Verdikx do fraud prevention and chargebacks?
Yes, both, on one record of every order. Verdikx screens orders before they ship with a 0 to 100 risk score and reasons, holds risky ones, refunds Stripe early fraud warnings under your policy, answers chargebacks across processors with evidence packets and AI-drafted responses, and reviews returns for refund abuse.
What is the AI contradiction finder?
A Verdikx feature, on every plan, that sets the cardholder's dispute claim against your records (delivery scans, customer messages, refunds, repeat purchases, cancellation timing) and lists each contradiction with the exact record behind it, so your response leads with the evidence that disproves the claim. AI findings are re-checked against those records. Starter includes AI drafts and the AI claim check for 10 cases a month (one shared count); Growth and Pro have unlimited AI drafts and AI claim checks (fair use).
Is the Verdikx Network private?
Yes, by design. Participation is opt-in in Settings and you can leave any time. Stores that join share chargeback, refund-abuse and good-order outcomes as keyed one-way hashes (HMAC-SHA256), a shopper is flagged in screening only once three other participating merchant accounts report them, and your decisions and blocklists are never shared.
Does Verdikx reimburse chargebacks or guarantee outcomes?
No. Banks and card networks decide disputes, and Verdikx does not reimburse chargebacks. If a chargeback guarantee is what you need most, a guarantee provider such as Signifyd or NoFraud (Wyllo) fits better; see the comparisons.
Which Verdikx features are in beta?
Beta connections are fully built and supported, and are now opening to their first merchants, so we work closely with every merchant who connects one. Shopify Payments, Stripe and email, CSV and API intake are generally available. Beta connections are labelled on every page that names them, and coming-soon connections such as Visa RDR, Mastercard Ethoca, PayPal and Square are never described as live.
See it on your own orders.
Install on Shopify, or create a workspace for WooCommerce, another platform or your processors, and get your first verdicts in minutes. 7-day free trial, no percentage of what you win.
Sources
- Chargeflow homepage (checked October 5, 2026)
- Chargeflow pricing (checked October 5, 2026)
- Signifyd homepage (checked October 5, 2026)
- Signifyd pricing (checked October 5, 2026)
- Chargeflow on the Shopify App Store (checked October 5, 2026)
- Wyllo (formerly NoFraud) on the Shopify App Store (checked October 5, 2026)
Last reviewed by Verdikx Research.