Changelog
What's new
in Verdikx.
The Verdikx changelog lists what has shipped, newest first and grouped by month, in plain language: fraud screening, chargeback and dispute automation, returns-abuse review, connections, pricing and security. Only live features appear here. Beta connections are labelled beta, and anything coming soon is added once it is switched on for merchants.
- 7-day free trial
- Flat, public pricing
- No percentage of recovered chargebacks
- Security you can check
- Cancel in the app
October 2026
Your first paid month back if Verdikx isn't worth it
Every plan still starts with a free trial. Now, if Verdikx isn't worth it in your first paid month, email us within 30 days of that first charge and we'll refund that month, once per store. It refunds your subscription, not chargebacks, and banks still decide every dispute.
Guided connections and direct store platforms (beta)
Connections now walk you through each setup step by step. WooCommerce, BigCommerce, Wix, Squarespace, Magento 2, commercetools, VTEX and Miva connect directly (beta), and any other platform can push orders through the universal connector (beta). Every connection is labelled live, beta or not yet available, and the directory shows only what connects today.
Safer sign-ins and owner-only security changes
Website sign-ins end after 24 hours without activity and store staff sign-ins after 12 hours. Creating API keys or webhooks and changing two-factor sign-in need your password or code from the last 10 minutes, API keys expire, and you can sign out of all devices from Settings. Sign-in and sign-up forms are protected against bots.
Verdikx Network is opt-in, plus more privacy safeguards
Sharing fraud signals with the Verdikx Network is now something you turn on, not a default. Customer details are masked in more places, logs are redacted and signed-in sessions can be revoked.
Chargeback software pricing guide and feature pages
A sourced guide to how chargeback tools are priced, pricing breakdowns for Chargeflow, Signifyd and NoFraud, a Why Verdikx page and pages for individual features.
Cleaner evidence packets and messages
Every evidence packet and message Verdikx sends is checked for up-to-date store details, consistent branding and no leftover placeholder text.
Free resources: glossary, reason codes and a fee calculator
Plain-language definitions of dispute terms, a reference for Visa, Mastercard, American Express and Discover reason codes, and a calculator for what chargebacks really cost.
Visa VAMP threshold and reason-code names updated
The Visa Acquirer Monitoring Program threshold and several reason-code names now match the networks' current rules. Dropdown menus also close when you click elsewhere.
AI risk explanations and customer profiles for every order
Each screened order gets a plain-English explanation grounded in its own signals, with an order detail page and a customer profile. This now covers WooCommerce (beta) and other non-Shopify orders too.
Use Verdikx without Shopify
Merchants on WooCommerce (beta), another platform, or with processor disputes only can create a workspace on verdikx.com and pay by card.
Automatic holds for High risk orders, with undo
High risk orders can be held automatically and released with one click. You can search orders by name, see disputes you prevented, and switch each automation off.
Every screened order gets a verdict automatically
On Growth and Pro, new orders are scored as they arrive, and when you override a verdict the change takes effect straight away.
Feels native inside Shopify admin
In Shopify admin, Verdikx uses Shopify's own save bar, page titles and modals, with higher text contrast and controls that show which plan they need.
Clean uninstall and privacy requests
Shopify's customer data requests and redaction requests are handled automatically, and uninstalling the app cleans up your store's connection.
Data processing agreement and security details
A data processing agreement, a list of subprocessors and a security page you can check before you install. All three are listed in the Trust Center.
Faster dashboard
Dashboard pages load faster, and customer lists and status labels were fixed.
Clearer pricing
Plans are subscriptions with usage included and no percentage of what you win.
Honest labels on every connection
Beta processors are labelled as beta, and Visa and Mastercard dispute alerts are marked coming soon rather than described as live.
Reliability at higher volume
Background work is shared fairly between stores, large imports run in batches, and Verdikx backs off politely when a provider is busy.
Blocklists, IP intelligence and storefront device signals
Block or trust emails, IPs, devices and cards; flag orders from Tor exit nodes and data-center networks; and spot one device placing many orders with a storefront pixel.
Usage limits with a grace period
Each plan includes a monthly number of screened orders, with a warning before you reach it and a grace period after. Disputes and submissions are never limited.
Yearly plans and cancel from the app
Choose monthly or yearly billing, and cancel from Billing in the app without a call or email.
Stronger AI response letters
AI drafts read as a letter on your behalf, keep internal notes out of what the bank sees, and are checked so they never contain a statement that weakens your own case.
Readable source records on every case
The records behind a case are shown as readable fields instead of raw data, and text across the app is larger and easier to read.
Onboarding that shows what's at stake
Setup now starts from your store's own orders and disputes, so you see what you stand to protect before you configure anything.
Help Center and the Ask Verdikx assistant
A searchable Help Center on the website, and an assistant in the dashboard that answers questions about your setup.
Guided three-step case workspace
Each case follows three steps, with the full evidence packet in one continuous viewer and AI drafts available for cases you build by hand.
Self-healing store connections
Shopify webhook subscriptions repair themselves, you can sync orders by hand, and a token renewal no longer shows up as an error.
Dispute outcomes stay in sync
Won and lost outcomes are reconciled with your processors on a schedule, out-of-order updates are handled, and you can record an outcome or merge duplicate cases yourself.
Evidence packets for every dispute source
Disputes from any source, including processor-only and emailed chargebacks, get an evidence packet, and a response can only be submitted once its packet is ready.
Automatic cancellation is opt-in
Verdikx never cancels an order unless you turn automatic cancellation on, and fixes landed across orders, risk rules, prevention and returns.
Dispute alerts for every store
New dispute alerts reach every connected store, with email alerts you can opt into.
New sidebar navigation and app tour
The dashboard is organised into eight sections in a left sidebar, ordered by the jobs you do, with a rebuilt tour.
Account-takeover and velocity signals in screening
Screening now looks for signs of account takeover, the same identity used across many orders in a short time, and orders linked to each other.
Forward chargeback emails to Verdikx
Forward chargeback notices from any processor or bank to your Verdikx address and they become cases.
One name: Verdikx
The product carries the Verdikx name everywhere: the app, emails and evidence packets.
Security hardening
Two-factor authentication is enforced by the database itself, not only in the app.
Branded sign-in emails
Sign-in and password emails come from Verdikx, with links on verdikx.com.
Security, privacy and performance hardening
A broad pass over security headers, access checks and page speed.
Verdikx moves to verdikx.com
The website, the app and links in every email now live on verdikx.com.
Stay signed in
Fixed a problem that signed people out after an hour.
Redesigned workspace
A top bar for navigation and live summary cards on every dashboard page.
Command centre and a multi-processor cases queue
An overview of what needs attention, one queue for disputes from every connected processor, and a verdict on every screened order.
New website
A redesigned verdikx.com with solution pages and a simpler contact page.
Automatic exports for Shopify customer data requests
When a shopper asks a Shopify store for their data, Verdikx gathers what it holds about that customer and emails the merchant a download link, so the store can answer. Autopilot also respects each dispute's currency.
Shopify evidence submission and returns abuse
Submit evidence for Shopify Payments disputes from Verdikx where Shopify allows it, and review returns for refund abuse.
Autopilot, reason-code playbooks and Visa CE 3.0
Autopilot submits responses inside rules and limits you set, where the processor allows it. Playbooks match evidence to each reason code, with Visa Compelling Evidence 3.0 support, plus Klarna, Afterpay and WooCommerce in beta.
Setup guide
A step-by-step guide to connecting processors, customer conversations, fulfillment data and risk rules.
AI contradiction finder, risk rules and a public API
Find where a cardholder's claim contradicts your records, write your own risk rules, pull in customer conversations, and connect your own tools through the API.
Starter, Growth and Pro plans
Three plans, with the features of each enforced on the server.
Reliable evidence PDFs
Fixed evidence packet PDFs that could fail to generate.
Privacy policy, terms and support pages
Public privacy, terms, support and data-processing pages.
Stripe disputes linked to Shopify orders
A Stripe dispute is matched to the Shopify order it came from, so its evidence uses that order's records.
Stripe disputes and pre-fulfillment screening
Import Stripe disputes, see which sales channel an order came from, and screen orders before they ship.
Works inside Shopify admin
Install, sign in, approve a plan and use Verdikx without leaving Shopify admin.
September 2026
A website about evidence
The first public website, showing how Verdikx turns your order records into dispute evidence.
Guided workspace pages
Dashboard pages arranged as guided sections, covering alerts, orders, customers, evidence, returns and performance.
Stop the next chargeback before it starts.
Install on Shopify in minutes, or sign up by card on any other platform, then connect your processors, helpdesk and carriers. Free 7-day trial on every plan.