Verdikx vs Redo at a glance
| Feature | Verdikx | Redo |
|---|---|---|
| Returns portal | No: Verdikx is not a returns portal and does not create return labels or customer-facing return pages; it reviews the return requests that Shopify returns and Loop Returns (beta) collect | A returns and claims portal with refund management, automated approvals and non-returnable items; Returns is free on its Shopify listing[1] |
| Returns and refund abuse | Yes, on Growth and up: refund-abuse scores, customer risk profiles and return-request recommendations (approve, review or decline-recommended) with reasons | Customer blocklists on its Shopify listing[1] |
| Chargeback management | Yes: an evidence record for every order, AI-assisted drafts and submission for Shopify Payments and Stripe (live), more processors in beta, and chargebacks from any processor or bank by email or CSV | A Chargebacks product, described only in a one-line tagline about winning disputes; its Shopify listing lists no chargeback or dispute features[2][1] |
| Fraud screening before fulfillment | Yes, on Growth and up: after the order is placed and before it ships (Verdikx never blocks checkout), a 0 to 100 risk score with plain-English reasons on new Shopify orders, IP intelligence, a storefront device pixel, blocklists and Verdikx Network history; High-risk orders are held for your review, and custom risk rules are on Pro | Not publicly stated |
| Who decides on a risky order | You do. Verdikx scores the order and explains why, holds High-risk orders for your review (on by default) and runs rules you write on Pro. Verdikx never cancels an order on its own. With order screening (Growth and up), it holds risky Shopify orders and orders from customers you block, and you decide whether to cancel. Autopilot never accepts a dispute | Not publicly stated |
| Shared merchant network | Opt-in Verdikx Network (new, so signals are few at first): stores that join share chargeback and refund-abuse outcomes as keyed one-way hashes (HMAC-SHA256), never raw customer data; a shopper is flagged only once three other participating merchant accounts report them, and your decisions and blocklists are never shared | Not publicly stated |
| Pricing model | Flat subscription (billed through Shopify for Shopify stores, by card for others): Starter $29, Growth $79, Pro $199 a month, yearly saves 20%. Not a percentage of recovered chargebacks or of order value: Verdikx takes no cut of what you win back | Returns free on its Shopify listing; Checkout Optimizer $10 a month plus $0.50 per order and $0.06 per order upsell; Email and SMS $10 a month plus usage; Fulfillment $99 a month; no price stated for the Chargebacks product[1] |
| Other post-purchase products | Not part of Verdikx, which covers fraud screening, disputes and returns-abuse review | Warranties, International Returns, Managed Returns and Order Tracking on its homepage; Checkout Optimizer, Email and SMS and Fulfillment on its Shopify listing[2][1] |
| Guarantee | No outcome guarantee and no chargeback reimbursement: banks and card networks decide disputes, and the merchant keeps fraud liability | Not publicly stated |
| Store platforms | Shopify app for Shopify stores; WooCommerce (beta) and processor-only workspaces created on verdikx.com and paid by card. BigCommerce, Wix, Squarespace, Magento 2, commercetools, VTEX and Miva connect directly (beta); marketplaces such as Amazon, eBay and Etsy coming soon | Shopify, Shopify Plus and BigCommerce, listed on its homepage demo form[2] |
| Payment processors | Shopify Payments and Stripe live; Braintree, Adyen, Checkout.com, Authorize.net, Klarna and Afterpay in beta; PayPal and Square coming soon; chargeback notices from any processor or bank by email or CSV | Not publicly stated |
| AI-written dispute responses | AI-assisted drafts the merchant can review and edit, and an AI claim check that sets the cardholder's claim against the store's records: AI drafts and the AI claim check for 10 cases a month on Starter (one shared count), unlimited AI drafts and AI claim checks (fair use) on Growth and Pro | Not publicly stated |
| Card-network alerts | Stripe early fraud warnings with auto-refund policies (live, Growth and up); Visa RDR and Mastercard Ethoca alerts coming soon | Not publicly stated |
| Free plan or trial | 7-day free trial on every plan | "Free plan available" on its Shopify listing; Returns is free[1] |
| Contract | Monthly or yearly plan through Shopify Billing for Shopify stores; cancel anytime | "No contracts" and "Cancel any time" on its homepage demo form[2] |
The short version
Verdikx is a fraud, chargeback and dispute platform for e-commerce and SaaS merchants, made by Verdikx LLC (New Jersey, United States). It installs as a Shopify app, screens new orders for fraud, keeps an evidence record for every order, prepares dispute responses across payment processors and flags returns abuse, on a flat subscription.
Redo's homepage describes a post-purchase platform. Its Returns category includes Returns & Claims, Warranties, Chargebacks, International Returns and Managed Returns, and Order Tracking is a separate product. It describes the Chargebacks product only in a one-line tagline about winning disputes, and does not state its price. Redo's Shopify App Store listing (developer: Redo Tech, Inc) describes a returns and claims portal, refund management, automated approvals, non-returnable items and customer blocklists, with Returns listed as free and "Free plan available"; it lists no chargeback, dispute or fraud features. The homepage demo form says "No contracts" and "Cancel any time".
These tools start from different jobs. Redo runs the returns experience itself: the portal your customers use, plus warranties, tracking and other post-purchase products. Verdikx does not run returns. It reviews the return requests your returns flow collects (Shopify returns, or Loop Returns in beta) and gives each one an approve, review or decline-recommended recommendation with the reasons, before you refund. It also screens orders before they ship and answers chargebacks with an evidence record for every order. Verdikx has no direct Redo connection today.
How to choose
- Decide what the core job is. If you need a customer-facing returns portal, that is Redo's core product. If you need fraud screening, dispute responses and returns-abuse review, that is Verdikx's.
- Ask what chargebacks cost. Redo does not publish a price for its Chargebacks product; Verdikx's prices are on the pricing page.
- Check how disputes are answered. Ask which processors Redo's Chargebacks product works with; Verdikx lists processors and their maturity on Connections.
- Consider running both. A returns portal and a fraud and disputes tool do different jobs; see the FAQ below.
When Redo is the better choice
- You want a full returns platform as the core of your post-purchase setup: a returns and claims portal (free on its Shopify listing), warranties and managed returns, with chargebacks as one product among several.
- You want order tracking, checkout optimization, email and SMS or fulfillment from the same vendor.
- You sell on BigCommerce as well as Shopify: Redo's demo form lists both platforms, while Verdikx's returns review works with Shopify returns and Loop Returns (beta), and its BigCommerce connection (beta) syncs orders read-only.
When Verdikx is the better choice
- You already have a returns flow and want each return request reviewed for abuse, with a recommendation and reasons, before you refund (Growth and up).
- You want the final say on risky orders: from Growth up, Verdikx scores each order after it is placed and before it ships, with plain-English reasons, holds High-risk orders for your review and never cancels an order on its own.
- You want a published price for dispute handling: a subscription with a 7-day free trial and no share of what you win back.
- You want to stay in control: nothing is submitted unless you confirm it or have turned on Autopilot rules. Verdikx never cancels an order on its own. With order screening (Growth and up), it holds risky Shopify orders and orders from customers you block, and you decide whether to cancel. Autopilot never accepts a dispute.
- You take chargebacks from several processors and want them in one inbox, including notices forwarded by email or uploaded as CSV.
Verdikx does not guarantee dispute outcomes: banks and card networks decide disputes.
Frequently asked questions
Is Verdikx a returns portal like Redo?
No. Verdikx does not create return labels or customer-facing return pages. It reviews the return requests that Shopify returns and Loop Returns (beta) collect, gives each an approve, review or decline-recommended recommendation with reasons, and never approves, declines or refunds a return on its own. Redo's Shopify listing describes a returns and claims portal.
How much does Redo cost compared with Verdikx?
Redo's Shopify listing shows Returns as free, Checkout Optimizer at $10 a month plus per-order fees, Email and SMS at $10 a month plus usage and Fulfillment at $99 a month; no price is published for its Chargebacks product. Verdikx publishes its prices: Starter $29, Growth $79 and Pro $199 a month, with yearly billing saving 20% and a 7-day free trial, and no share of what you win back.
Can I use Redo and Verdikx together?
They do different jobs: Redo runs the returns experience, and Verdikx screens orders, answers disputes and reviews returns for abuse. Verdikx has no direct Redo connection today, so it reviews returns that arrive through Shopify returns or Loop Returns (beta). If you use both for chargebacks, decide which one answers each dispute so they do not both respond.
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Sources
- Redo on the Shopify App Store (checked October 14, 2026)
- Redo homepage (checked October 14, 2026)
Last reviewed by Verdikx Research.