Braintree disputes
from reply-by date to submitted evidence

How Braintree disputes work

Braintree (a PayPal service) groups disputes into three kinds:

• Retrieval: a request for information about a charge the cardholder doesn't recognize. Funds are not removed and Braintree does not charge a fee for it, but answer it: a clear response can stop a chargeback.
• Chargeback: the cardholder disputed the transaction with their bank. The amount is debited from your account until the case is resolved, and a chargeback fee applies whether you accept or lose (the amount varies by country and pricing).
• Pre-arbitration (pre-arb): the merchant won the chargeback and the cardholder disputed it a second time. Braintree notes merchants rarely win these without new, compelling evidence.

Every case has a reply-by date in the Braintree Control Panel; at 12am on that date you lose the opportunity to submit evidence. Through Braintree's API, a merchant adds text or file evidence and then finalizes the dispute, and Braintree sends the response to the cardholder's bank. Braintree includes its own AVS and CVV check results with your claim. If you win, Braintree says funds should return within 2 to 3 business days.

What Verdikx connects

Verdikx is a fraud, chargeback and dispute platform for e-commerce and SaaS merchants, built by Verdikx LLC (New Jersey, United States). The Braintree connection is in beta: fully built and supported, and we work closely with every merchant who connects it.

• API key connection. Enter your Merchant ID, Public key and Private key, choose Production or Sandbox, and Verdikx checks the keys with a live call before saving them (stored encrypted, never shown again).
• Dispute import. Braintree disputes import into Disputes → Cases, sorted by deadline, with the reply-by date on each case. Add Braintree's webhook (optional) for live status updates.
• Order matching. Verdikx links each dispute to its Shopify order where the transaction carries an order reference, so the packet includes order, shipping and refund records.
• Submission from the case. Click Submit to Braintree and confirm; the reviewed response and PDF packet (up to 4 MB) go to Braintree. Verdikx never accepts a dispute for you.
• Autopilot. Braintree cases can be auto-submitted inside the limits you set, 48 hours before the deadline by default.

Plan and requirements

Braintree disputes are included with Growth ($79/month) and Pro ($199/month), each with a 7-day trial. Shopify stores install the Verdikx app; merchants not on Shopify create a workspace on verdikx.com, pay by card and connect Braintree from Connections.

Good to know

• Without the optional webhook, status updates arrive on Verdikx's sync schedule rather than instantly.
• Packets over 4 MB must be trimmed (remove large uploads and rebuild).
• Outcomes are decided by the issuing bank; Verdikx does not guarantee wins.

Evidence that tends to matter

For fraud claims, AVS and CVV matches, device and IP consistency, and prior undisputed orders from the same customer. For item not received, carrier tracking to the verified address. For pre-arbitration, only new information is worth sending.