What Discover CR means
A reservation cancellation dispute from Discover's older code set. If you see it, treat it as a cancellation claim: show your no-show policy and whether a valid cancellation was received.
Common causes
- Guest canceled but was still charged a no-show fee
- Cancellation made after the policy deadline
- Cancellation not logged in the reservation system
Evidence that answers it
- Reservation confirmation showing the no-show and cancellation policy
- Records showing no cancellation was received in time
- Proof of credit, if issued
How to prevent it
- Disclose the cancellation deadline and no-show fee at booking
- Issue and record cancellation numbers
Time limits and caveats
Legacy code: Chase removed it from its current Discover table. Check your processor's notice for the code in use.
How Verdikx helps with CR
If a CR case arrives, Verdikx applies its canceled playbook: the disclosed policy, the cancellation timeline from helpdesk messages (beta) and any credit already issued. You review the AI draft before submitting.
Frequently asked questions
What does Discover reason code CR mean?
Discover CR, Cancelled Reservation, is a legacy code for disputes over lodging no-show charges after the cardholder says they canceled. It appears in Chase's 2013 Discover list but not its 2018 list, so current disputes of this kind usually arrive under another code such as RN2. Some systems may still display it.
Is Discover CR worth fighting?
Our reference rates CR (Cancelled Reservation (legacy)) sometimes winnable, depending on the evidence you have. The evidence that answers it starts with reservation confirmation showing the no-show and cancellation policy. The cardholder's bank decides the outcome.
How long does a cardholder have to file a Discover CR chargeback?
Usually 120 days from the transaction date, under the network's issuer time limits for most codes. Your processor gives you far less time to respond, so work from the due date on the case.
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Sources
- Chase Paymentech: Chargeback Reason Codes merchant user guide (04/2013), legacy Discover list (checked October 5, 2026)
- Chase Merchant Services: Chargeback Reason Codes user guide (04/2018), Discover section (checked October 5, 2026)
Last reviewed by Verdikx Research.