Review returns with recommendations
Each return gets an Approve suggested, Review suggested or Decline suggested recommendation with reasons. You make the final decision.
Where in VerdikxReturns
Verdikx never approves, declines or refunds a return on its own. Included with Growth and Pro.
Where returns come from
Shopify returns, Loop returns (click Sync Loop returns), and cases you open yourself.
Open a return case
- Open Returns and expand Open a return case.
- Choose the order and the reason, then click Create return case.
Read the recommendation
Each case shows Approve suggested, Review suggested or Decline suggested, with the signals behind it: return rate, serial returning, possible wardrobing, short keep times, a “not received” claim followed by a return, chargebacks, reused or matching tracking numbers, a lighter-than-expected package and network signals. Returns outside your window or marked final sale are recommended for denial.
Click Re-check this return after adding inspection details under Return shipment and inspection.
Set your return policy
Expand Return policy used for recommendations, set your window (30 days by default), the maximum returns per 90 days, final-sale tags and the wardrobing threshold, then click Save return policy.