Import chargebacks from a CSV report
Upload a chargeback report from any processor or bank. Verdikx detects the columns or lets you map them.
Where in VerdikxConnections → Chargebacks → Any processor or bank → Import a chargeback report
Steps
- Open Connections and find Import a chargeback report on the Any processor or bank card.
- Choose the CSV file.
- Pick the processor, or leave Detect from the file.
- Click Import chargebacks.
If Verdikx can't recognise the columns, it asks you to map them: case or dispute ID, amount, currency, reason, response due date, order number, customer email and processor. Choose Not in this file for anything missing. The case ID column is required.
File limits
- Up to 2 MB and 5,000 rows. Split bigger files.
- UTF-8, separated by commas, semicolons or tabs.
Importing the same file again updates existing cases instead of duplicating them.