Connect your helpdesk or Gmail

Customer conversations help prove what the customer knew and agreed to. Every helpdesk connection is read-only. Included with Growth and Pro.

Gorgias

1. Click Connect Gorgias.
2. Enter your Gorgias subdomain, user email and an API key (from Settings → REST API in Gorgias).
3. Tickets from the last six months are imported.
4. Optional: click Create new webhook secret for real-time updates and follow the steps shown (an HTTP integration triggered on Ticket message created).

Zendesk

Enter your subdomain and click Connect Zendesk to sign in, or choose Use an API token instead and enter an agent email and API token (from Admin Center → Apps and integrations → Zendesk API).

Intercom

Click Connect Intercom and approve access. US, EU and Australian workspaces are supported.

Gmail

Click Connect Gmail and sign in with Google. Verdikx only looks for emails to or from customers who have a dispute, and keeps the sender, recipient, subject, date and text (no attachments). If the Gmail card says “Coming soon”, Gmail is not open for your account yet: forward or BCC customer emails to your Verdikx address instead and they attach to the order as conversations.

Freshdesk, Help Scout, Re:amaze, LiveAgent, Front and Kustomer (beta)

Each has its own card: paste the API key or token the card asks for (Front: Settings → Developers → API tokens; Kustomer: Settings → Security → API Keys, plus your region). Keys are checked with a live call, stored encrypted and never shown again.

Other helpdesks

Click Connect a helpdesk on the Other helpdesks card and pick HubSpot, Zoho Desk or another tool.

Disconnecting keeps the conversations already attached to cases.