Link a dispute to its Shopify order
Processor and email disputes need their order linked so the packet includes order, shipping and customer evidence.
Where in VerdikxDisputes → Cases → open the case → Link the Shopify order
Why it matters
A dispute that isn't linked to an order can only use the processor's payment record. Linking adds the order, fulfillment, tracking, policies and conversations, and unlocks AI drafts, blocking the customer and cancelling the order.
Steps
- In Disputes → Cases, click Link order on the case (it may say how many matches Verdikx found).
- Under Link the Shopify order, review the suggested matches. Each shows why it matched, such as payment reference, same email, same amount or date.
- Click Link this order on the right one, or type the Shopify order ID and click Link order.
Verdikx rebuilds the evidence packet with the order's records.
No matching order?
Click Build packet without order to build a packet from the processor's records only.