Submit a dispute response
Submit to Stripe, Braintree, Adyen and others from the case, or mark the case as sent where the processor has no API.
Where in VerdikxDisputes → Cases → open the case → Case Actions
Before you can submit
Submit buttons unlock once a current evidence packet exists. Save a reviewed response and build the packet first.
Submit from Verdikx
- Open the case and click Submit to … (for example Submit to Stripe).
- Read the summary and click Confirm and submit.
Verdikx sends your reviewed response and the PDF packet. Most processors accept only one submission and it can't be edited afterwards. Verdikx never accepts a dispute for you.
Processor notes
- Stripe: packet up to 4.5 MB.
- PayPal (once the direct connection is open for your account): packet up to 10 MB. Submitting doesn't accept the claim or refund the buyer.
- Square (once the direct connection is open for your account): packet up to 5 MB.
- Braintree and Checkout.com: packet up to 4 MB.
- Adyen: choose a defense reason first; packet up to 2 MB.
- Klarna: choose your answer to Klarna; packet up to 7 MB.
- Afterpay: one submission per dispute; packet up to 4 MB.
- WooPayments: packet up to 4.5 MB.
- Authorize.net, emailed and CSV cases: download the packet, send it to the processor as the notice instructs, then click Mark as sent to processor.
- Shopify Payments: see Shopify Payments disputes.
If a packet is too large, remove large uploads and rebuild it.