Disputes & evidence
Cases, evidence packets, AI drafts and submitting responses.
- How disputes and cases workEvery dispute from every source lands in one queue, sorted by deadline, with a clear next step.
- Link a dispute to its Shopify orderProcessor and email disputes need their order linked so the packet includes order, shipping and customer evidence.
- Build, preview and download an evidence packetThe PDF packet collects everything Verdikx recorded about the order. What it contains and how to add files.
- Draft a response with AIVerdikx drafts a response from the recorded facts. You review it, edit it and save the version that goes in the packet.
- Submit a dispute responseSubmit to Stripe, Braintree, Adyen and others from the case, or mark the case as sent where the processor has no API.
- Shopify Payments disputesHow to respond to Shopify Payments disputes: submit from Verdikx when available, otherwise in Shopify admin.
- Playbooks, consistency checks and contradictionsReason-code playbooks tell you what wins; consistency and contradiction checks catch problems before you submit.
- Worth fighting? Fight, accept or mark intentional fraudEach open case weighs the amount, the dispute fee, your handling cost and your evidence, and you can accept a dispute or mark it intentional fraud.
- Stop a disputing buyer's renewals on Recharge, Skio or Stripe BillingWhen a buyer disputes or a fraud warning arrives, cancel their Recharge subscription, or pause or cancel a Skio or Stripe Billing one, from the case or the alert.
Stop the next chargeback before it starts.
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