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verdikx.
Install on Shopify

Why can't I submit yet?

Submission unlocks when a current packet exists. Here's what usually blocks it.

Where in VerdikxDisputes → Cases → open the case

Show the next step on a case in Verdikx

Checklist

  1. Build the packet. “Submission unlocks once a current evidence packet is built.”
  2. Rebuild if it's outdated. Changing the response or uploading evidence marks the packet outdated.
  3. Wait for it to finish. Submit unlocks when the packet finishes building.
  4. Check the processor. Authorize.net, emailed and CSV cases are sent by you and then marked as sent. Shopify Payments may need to be submitted in Shopify admin.
  5. Check it wasn't already submitted. Most processors accept one submission per dispute.

If the packet is too large, remove large uploads and rebuild it.

Stop the next chargeback before it starts.

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