Troubleshooting & FAQ
Fixes for common messages and answers to common questions.
- Automatic order capture shows “not subscribed”One of Shopify's feeds (orders, fulfillments, refunds or disputes) isn't reaching Verdikx. Here's how to fix it.
- “This Shopify store belongs to another Verdikx login”Each store has one owner account. Sign in with the account that first connected it.
- Why is some evidence missing?Evidence depends on permissions, when Verdikx was installed and which services are connected.
- Why can't I submit yet?Submission unlocks when a current packet exists. Here's what usually blocks it.
- AI drafting isn't availableWhat “AI drafting is not set up”, the monthly AI limit and the daily limit mean, and what to do.
- A feature says it's on another planSome features need Growth or Pro. Here's what each plan unlocks and how to upgrade.
- Contact Verdikx supportHow to reach a person, and what to include so we can help quickly.
- Frequently asked questionsShort answers to the questions merchants ask most.
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